Frequently Asked Questions

  • At TFWW, we work as an extension of your logistics team. We arrange both domestic and international freight, making sure products move smoothly from your manufacturers to your customers or warehouses. Beyond that, we also handle reverse logistics, so if you have returns or products coming back, we manage those as well.

  • For domestic shipping, we handle LTL freight for palletized and larger orders, and we’re able to provide standardized pricing on common lanes so you have predictable costs.

    We’re also exploring tools like a shipping calculator API that could be integrated into your system, and we can help automate and manage inbound shipments from your suppliers to keep things running smoothly.

  • On the international side, we can provide competitive rates on both imports and exports while giving you more proactive updates on where your shipments are and when they’ll arrive.

    We also connect our overseas agents directly with your manufacturers to cut down delays and keep communication moving.

  • Working with us means you don’t have to spend your time chasing down shipments. We take that entire responsibility off your plate so you can focus on your core business.

    You’ll have more predictable pricing when quoting your own customers, better visibility into shipment timing, and in many cases, cost savings through the discounts we’re able to negotiate thanks to our volume.

  • We handle the back-and-forth directly with your factories and vendors, and we also work with local agents who can communicate in the right language and time zone.

    You can be copied on all correspondence if you’d like, so you never feel out of the loop.

  • Most quotes take around 24 hours, since we reach out to local agents to make sure the rates are accurate and realistic.

    For urgent air freight requests, we can move much faster and expedite the process so you’re not waiting when time is critical.

  • We make payments simple. Clients are on net 30 terms, and you’ll receive one consolidated invoice from us. We then pay the carriers and partners directly, so you don’t have to manage multiple bills or vendors.